Design research
Learn how to understand your users better and get useful insights for development from your first research.
Who is it for
Product analysts and designers
Product managers
Other development participants
Psychologists, anthropologists, etc.
I would particularly like to commend Damjan's willingness to help, and his flexibility. He was always available to the course participants for questions and encouraged us to sign up for the 1:1 conversation, giving us the opportunity to have multiple feedback sessions.
Damjan talks about his work with infectious passion. If he were to teach 11-year-olds, at the end of the day everyone would be saying "When I grow up, I'm going to be a UX researcher!"
Modern format
Curriculum
Welcome
- Opening access and communication channels
- Invitation to participate by e-mail
- Contact with mentor in the cohort Slack channel
- Moderated introductions of all participants
- Setting personal goals for the course
- Mentor's instructions for the first exercise
Preparing for research
- Researching the user experience
- Qualitative vs. quantitative research
- When to use which ones; practical examples
- Setting research objectives and metrics
- How to find and approach target users
- Preparing a plan for your research
- Overview of the plans for your researches
- Sharing suggestions for improvement
- Remaining questions & answers on the topic
First contact with users
- Interviews: foundation for user empathy
- What are 'good' questions for users?
- How to prepare for an interview
- Bureaucracy with interviewers
- Recording responses for later analysis
- Preparing for user interviews
- Review of questions and dry run (role play)
- Sharing suggestions for improvement
- Remaining questions & answers on the topic
Research synthesis
- How to record user interviews
- How to manage the pile of collected data
- How to extract the most important things
- How to eliminate our bias from the survey
- How to validate findings with analytics
- Conducting user interviews
- Overview of interviews & resulting insights
- Sharing suggestions for improvement
- Remaining questions & answers on the topic
Opportunities for development
- Further validation of the extracted insights
- Handing over insights: user journeys
- Handing over insights: user models
- Current state vs. ideal state
- Exposing quick wins for development
- User models & user journey maps
- Overview of your user models & journeys
- Sharing suggestions for improvement
- Space for additional questions and comments
Check-in session
- How you applied course skills in daily work
- Evaluating personal goals for the course
- Mutual suggestions for further development
- Feedback on the effectiveness of the course
- Receiving a diploma for successful completion
- Invitation to participate in the alumni community
Skills you acquire
Your mentors
Damjan currently works as Head of Design at Ardoq. Previously, he was Principal UX Researcher at Cognite, before that Head of Research at Pexip, as well as Director of Research at Cognizant Nordics, Team Leader of Research at Cisco (Webex devices), and Global Head of UX at GVC/Entain. During his time as a user experience researcher, he has travelled the world and worked with people from Finland to Sudan and from Bangalore to Portland. On a mission to change the world for the better, he has helped design for both small start-ups and large companies such as Bwin, Bosch, CNN, Deutsche Bahn and the Mayo Clinic. He says he's been lucky to build, develop and lead teams of designers and researchers, while working with some of the smartest people on the planet. He studied Media Communications in Slovenia and defended his PhD in Computer Science in Slovenia and Finland. As an active member of the IxD, UX and research communities, he regularly shares his insights at various events. He spends as much free time as he has left with students: at universities (Maribor, Lapland, TU Wien) or so-called bootcamps (Brainster).
Experienced user experience designer who firmly believes that the discovery phase is the basis for quality digital products. For almost 7 years she has been designing medical applications and back-end systems at the Slovenian start-up MESI, and for the last few years she has been designing complex systems and business applications. She has worked with companies such as Zavarovalnica Triglav, Krka, Kaldi, Loftware NiceLabel, Nevron and others. As a very active member of the Slovenian UX community, she organizes and manages the Slovenian edition of Global Service Jams and the monthly event SD x UX Drinks.
Options and prices
Regular program
- 4× recorded lessons by the tutor
- 4 practical exercises
- 4x 2-hour group corrections
- Check-in session one month after the course
- Working in a small, close-knit group
- Private channel for communication between participants
- Unlimited access to tutor recordings
- Unrestricted access to presentations by the mentor
- Unlimited access to reference examples from lessons
- Unlimited access to templates for practical exercises
- Unlimited access to the cohort archive
- Unlimited access to additional literature
- Unlimited access to the school's alumni community
- Course certificate
Intensive program
- 4× recorded lessons by the tutor
- 4 practical exercises
- 4x 2-hour group corrections
- Check-in session one month after the course
- Working in a small, close-knit group
- Private channel for communication between participants
- Unlimited access to tutor recordings
- Unrestricted access to presentations by the mentor
- Unlimited access to reference examples from lessons
- Unlimited access to templates for practical exercises
- Unlimited access to the cohort archive
- Unlimited access to additional literature
- Unlimited access to the school's alumni community
- Course certificate
- 4x 1-hour one-to-one mentoring
- Learning from your real, commercial project
- Feedback specific to your environment
- Discreet cooperation, protection of trade secrets
Fundamental bundle
We've put together three online courses for you that are the foundation for a successful entry into the industry. They take you through the entire process of designing a digital product.